I’m not happy. The printer has still not been fixed and now my chair is broken. The company is falling apart. The boss is okay but really doesn’t seem to have a clue as to what is really going on.
There was a new person that started last month, no one bothered to introduce them and they were given a job that they had no clue how to do; why didn’t they ask me to look after him? I could have told them that a new set of drawings had been issued so even if he did know what he was doing the drawings he was using were obsolete anyway. I don’t know why I bother sometimes.
Some of us went out for a drink after work last night. No one is happy and Sally from Accounts says that she has just about had enough and is thinking of asking for a rise and if they don’t give it to her she is going to quit.
The management don’t have a clue, we are losing money through our inefficiencies and all they do is issue memo’s telling us of new procedures for claiming expenses as though it is going to make a difference to how efficient we are – whoopee do.
I think I’ll ask for a pay rise, if Sally from Accounts can get one I can.
And so it goes on.
These are the sort of thoughts that start to play on the minds of individuals when a company loses touch with their employees; the broken chair, the lack of appreciation, the blaming of ‘management’, even questioning the futility of what they are doing. Minor problems fester and a sceptical and critical state of mind develops. Can you be sure that this isn’t the sort of thing that is going on right now in your organisation?
Social events outside the office become nothing more than a forum for complaints and negativity grows among people who feel powerless to effect change. Diverse frustration will often amalgamate into a demand for an increase in remuneration, as though like a cheap fix more money will briefly reduce the pain.
Left by management, undiscovered and unaware, the concerns of this employee will inevitable find solace with their colleagues own individual concerns, where the only common demand will be for an increase in remuneration, more paid holidays and a reduction in working hours, all of which will not fix the broken chair, ensure that new personnel are in future properly introduced, trained and managed nor help management identify areas of inefficiency.
Organisations have a habit of pigeon holing people, physically through offices, cubicles or workstations and also in terms of responsibility. It can prove productive if there is effective and strong management in place to support this structure, but over time weak or inappropriate management can infiltrates the management chain and if it does it can be expected that cracks will start to appear.
Looking at an organization from the top down all the corporate garden can appear to be in full bloom as middle management either disguise or are just unaware of festering problems.
A very skewed view can be the result of relying on a limited number of indicators, just as a one eyed person finds judging distance difficult. Good management will therefore establish procedures that sample the mood throughout the organisation from different perspectives providing a rounded picture.
The benefits of establishing good, frequent and extensive communication channels are both direct and indirect.
Greater respect will be given to a senior management team that is known to have their ear to the ground and where they keep the middle management honest by knowing that middle managers can no longer shrug away the senior manager’s searching inquiry “How is everything going?” question with a non-committal “Fine”; It is my experience that if someone replies with “fine” you need to dig deeper and ask if they really know what is going on.
Most principals of an organisation will not have the luxury of spending time walking the floor and discussing the issues of individuals but through online employee saltisfaction surveys they can achieve the same benefits and almost become omnipresent.
Online surveys provide an ideal method to establish effective communications between the employee and employer. Using a survey hosting service they can now be created and published with ease and speed.
Using the Internet and intranet surveys can be deployed in seconds, easily completed by employees and results can be displayed in real time allowing ‘problems’ and common themes of dissatisfaction to be identified early.
With their ability to get to the heart of an organization online employee satisfaction surveys can confirm that all is well in the engine room and that there is sufficient fuel to keep it running.
Online surveys provide many benefits, not only do they help identified concerns, but the employees voices are heard and their views, right or wrong, have a forum.
Online surveys won’t in themselves resolve a problem but they will give senior management the opportunity to address the problems and concerns of their employees, at least if people then leave the organisation they will be doing it for the right and not wrong reasons.
The grass may always appear greener on the other side but the drivers that cause good people to leave a company is rarely just a monetary concern (although this can often cited as the reason) but more often to do with one or more of the following:-
- the workplace environment;
- a lack of fulfilment;
- limited training and feedback;
- lack of a career path;
- over worked;
- lack of trust and respect with their senior managers.
A well planned employer/employee communications programme that can identify the individual and common concerns of employees will give senior management the opportunity to address root problems and not just the symptoms of employee dissatisfaction, allowing them to demonstrate to their employees that they are not viewed simply as interchangeable parts that can be used for any job at hand.
Employee surveys need to be customised so they are relevant for each individual organisation. To get an idea as to how effective online surveys can be try completing the sample employee satisfaction survey, then view the results of the satisfaction questionnaire and just think of the benefits to management being able to measure so easily the heart beat of the organization.
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